Shipping policy

Last updated: 31 July 2026

Everything we sell is digital, so there's nothing to post and no delivery address to give us. Here's exactly what happens after you pay.

How and when you get your course

  • Straight away. Access is granted the moment your payment goes through — usually within a minute or two.
  • You'll get an order confirmation email with your login details and a link to your course.
  • Everything lives in your Hello Mama account, so you can log in and watch on any device, any time.
  • No shipping address, no postage, no waiting. There are no delivery charges, customs fees, or import duties on anything we sell, wherever you are in the world.

Downloadable workbooks and printables

Downloads are available in your account immediately after purchase. Save them to your device — once downloaded they're yours to keep, and you can print them as many times as you like for your own use.

We'd suggest downloading on a laptop or desktop rather than a phone, since phone browsers sometimes handle large PDFs badly.

Didn't get your email?

This is almost always one of three things. Try them in order:

  1. Check your spam, junk, and promotions folders. Search for "Hello Mama" rather than scrolling.
  2. Check the email address you used at checkout. A typo in the address is the single most common cause — and the confirmation went somewhere real, just not to you.
  3. Try logging in directly with the email address you paid with. Your access may already be live even if the email hasn't landed.

Still nothing? Email info@hellomama.family with the name and email address you used, and we'll get you in. We usually reply within 24 hours.

What you'll need

A reasonably current browser (Chrome, Safari, Firefox, or Edge) and an internet connection good enough to stream video. Nothing to install.

If something goes wrong on our side

If access doesn't work, a video won't play, or a file is corrupted, that's ours to fix — not a refund question. Contact us and we'll sort it. Our Refund Policy explains how we handle technical problems and what happens if we can't resolve them.

Questions

Email info@hellomama.family. We read every message ourselves.